{"id":59,"date":"2016-02-11T12:50:19","date_gmt":"2016-02-11T16:50:19","guid":{"rendered":"http:\/\/mccdemosite1.devsiteurl.com\/media-services\/?page_id=59"},"modified":"2017-09-29T13:46:10","modified_gmt":"2017-09-29T17:46:10","slug":"faqs","status":"publish","type":"page","link":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<nav role='navigation' id='nav-below' class='filter-post'><ul class='intense pager '><li><a class='filter btn-mini active' data-filter='all' href='#allfilter'>All<\/a><\/li><li><a class='filter btn-mini' data-filter='media-booking-request' href='#media-booking-requestfilter'>Media Booking Request<\/a><\/li><li><a class='filter btn-mini' data-filter='media-help-desk' href='#media-help-deskfilter'>Media Help Desk<\/a><\/li><li><a class='filter btn-mini' data-filter='media-production' href='#media-productionfilter'>Media Production<\/a><\/li><\/ul><\/nav><div id=\"faq_list_490373547\" class=\"intense row\" style=\"padding-top: 30pxpx; padding-bottom: 0pxpx; margin-top: 0pxpx; margin-bottom: 0pxpx; \"><div class=\"col-lg-12 col-md-12 col-sm-12 col-xs-12\"><div class=\"intense panel-group\" id=\"faq_list_490373547-accordion-0\" data-single-toggle=\"0\"><div class=\"intense panel media-help-desk intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_0_how-do-i-know-if-my-media-help-desk-ticket-has-been-received\" style=\"text-decoration: none; color: #444 !important;\">\tHow do I know if my media help desk ticket has been received?\t<\/a>\t<\/div>\t<div id=\"collapse_0_how-do-i-know-if-my-media-help-desk-ticket-has-been-received\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tAll Media Help Desk requests submitted through the media services department will be logged as a ticket in our help desk system.\u00a0\u00a0 The system will automatically send you a ticket ID number letting you know your request has been submitted. Once one of our media technician\u2019s have diagnosed the issue you were experiencing they will email you letting you know the status of your request.\u00a0\u00a0 If you do not receive an email your request has not been successfully submitted.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-production intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_1_how-do-i-know-if-my-production-has-been-booked-and-approved\" style=\"text-decoration: none; color: #444 !important;\">\tHow do I know if my production has been booked and approved?\t<\/a>\t<\/div>\t<div id=\"collapse_1_how-do-i-know-if-my-production-has-been-booked-and-approved\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tAll production requests through the media services department will be logged as a ticket in our help desk system.\u00a0\u00a0 The system will automatically send you a ticket ID number letting you know your request has been submitted. Once your production request has been approved you will receive a confirmation email letting you know.\u00a0\u00a0 If you do not receive an email approving your production it has not been booked.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-booking-request intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_2_how-do-i-know-if-my-media-equipment-has-been-booked\" style=\"text-decoration: none; color: #444 !important;\">\tHow do I know if my media equipment has been booked?\t<\/a>\t<\/div>\t<div id=\"collapse_2_how-do-i-know-if-my-media-equipment-has-been-booked\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tAll media equipment booked through the media services department will be logged as a ticket in our help desk system.\u00a0\u00a0 The system will automatically send you a ticket ID number letting you know your request has been submitted. Once your media equipment request has been booked you will receive a confirmation email letting you know. \u00a0If you do not receive an email your equipment has not been booked.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-booking-request intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_3_how-do-i-request-media-equipment-for-my-class-or-event\" style=\"text-decoration: none; color: #444 !important;\">\tHow do I request media equipment for my class or event?\t<\/a>\t<\/div>\t<div id=\"collapse_3_how-do-i-request-media-equipment-for-my-class-or-event\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tPlease fill out the equipment booking form at:\u00a0<a href=\"http:\/\/mediahelp.middlesexcc.edu\/support\/solutions\/articles\/2000005366-equipment-booking-requests\" target=\"_blank\">http:\/\/mediahelp.middlesexcc.edu\/support\/solutions\/folders\/2000038135\u00a0<\/a>or email\u00a0us at:\u00a0<a href=\"mailto:mediabooking@middlesexcc.edu\" target=\"_blank\">mediabooking@middlesexcc.edu<\/a>\u00a0Pleas\u00a0specify what equipment you need, location of event, date of event and the start\/finish times. Please book all equipment 48hrs in advance.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-production intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_4_do-i-need-to-have-a-consent-release-form-filled-out-for-my-video\" style=\"text-decoration: none; color: #444 !important;\">\tDo I need to have a consent release form filled out for my video?\t<\/a>\t<\/div>\t<div id=\"collapse_4_do-i-need-to-have-a-consent-release-form-filled-out-for-my-video\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tYes.\u00a0 Anyone who will be on camera for\u00a0the video production\u00a0needs to fill out a consent release form.\u00a0The consent form can be downloaded and printed at the following link:\u00a0<a href=\"http:\/\/mediahelp.middlesexcc.edu\/support\/solutions\/articles\/2000010381-consent-and-release-form\">http:\/\/mediahelp.middlesexcc.edu\/support\/solutions\/articles\/2000010381-consent-and-release-form<\/a>\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-production intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_5_how-do-i-book-a-video-or-audio-production\" style=\"text-decoration: none; color: #444 !important;\">\tHow do I book a video or audio production?\t<\/a>\t<\/div>\t<div id=\"collapse_5_how-do-i-book-a-video-or-audio-production\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tFill out our form online at:\u00a0<a href=\"http:\/\/mediahelp.middlesexcc.edu\/support\/solutions\/articles\/2000005368-media-production-requests\">http:\/\/mediahelp.middlesexcc.edu\/support\/solutions\/articles\/2000005368-media-production-requests<\/a> or email us with a detailed description of your production with the date and time the production will take place: <a href=\"mailto:mediaproduction@middlesexcc.edu\">mediaproduction@middlesexcc.edu<\/a>. Please book your production 48hr in advance.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-production intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_6_do-i-need-to-book-my-video-production-in-advance\" style=\"text-decoration: none; color: #444 !important;\">\tDo I need to book my video production in advance?\t<\/a>\t<\/div>\t<div id=\"collapse_6_do-i-need-to-book-my-video-production-in-advance\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tYes. All video productions require advance planning to insure that we have available staff and equipment for your recording.\u00a0Please book all productions 48hrs in advance.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-help-desk intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_7_my-classroom-computer-is-slow-or-does-not-start-correctly\" style=\"text-decoration: none; color: #444 !important;\">\tMy classroom computer is slow, or does not start correctly.\t<\/a>\t<\/div>\t<div id=\"collapse_7_my-classroom-computer-is-slow-or-does-not-start-correctly\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\t<strong>Answer:<\/strong>\u00a0All computer &amp; internet problems are handled by the I.T. department.\u00a0\u00a0Please email them at:\u00a0<a href=\"mailto:helpdesk@middlesexcc.edu\" target=\"_blank\">helpdesk@middlesexcc.edu<\/a> or call them at: 732.548.6000 x4251.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-help-desk intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_8_the-video-projector-will-not-turn-on\" style=\"text-decoration: none; color: #444 !important;\">\tThe video projector will not turn on.\t<\/a>\t<\/div>\t<div id=\"collapse_8_the-video-projector-will-not-turn-on\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\t<strong>Answer:<\/strong>\u00a0The projector might have had a power surge.\u00a0\u00a0Please fill out a support ticket online at:\u00a0<a href=\"http:\/\/mediahelp.middlesexcc.edu\/support\/tickets\/new\" target=\"\">http:\/\/mediahelp.middlesexcc.edu\/support\/tickets\/new<\/a>\u00a0or email us at: <a href=\"mailto:mediahelp@middlesexcc.edu\" target=\"_blank\">mediahelp@middlesexcc.edu<\/a> so we can reset the projector.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-help-desk intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_9_i-need-to-connect-a-personal-laptop-in-the-classroom\" style=\"text-decoration: none; color: #444 !important;\">\tI need to connect a personal laptop in the classroom.\t<\/a>\t<\/div>\t<div id=\"collapse_9_i-need-to-connect-a-personal-laptop-in-the-classroom\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\t<strong>Answer:<\/strong>\u00a0\u00a0We discourage connecting a personal computer, as they they may not connect correctly to the classroom multimedia system, and any available adapters might not be available for your specific laptop.\u00a0\u00a0Also, internet will be restricted to Campus WiFi for all outside computers.\u00a0\u00a0If you have a file on your personal laptop that you need to use, please copy the file onto a USB flash drive, and then copy it to the classroom computer.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-help-desk intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_10_my-classroom-has-a-document-camera-and-nothing-is-showing-on-video-projector-screen\" style=\"text-decoration: none; color: #444 !important;\">\tMy classroom has a document camera, and nothing is showing on video projector screen.\t<\/a>\t<\/div>\t<div id=\"collapse_10_my-classroom-has-a-document-camera-and-nothing-is-showing-on-video-projector-screen\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\t<strong>Answer:<\/strong>\u00a0If you are in Crabiel Hall, make sure that the video selector switch on top of DVD\/VHS deck is set to \"DOC CAM\", and VIDEO button is pressed on projector control panel on wall.\u00a0 If you are in any other building on campus, try pressing the VIDEO button on the control panel on the wall.\u00a0 You may need to press it multiple times.\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-help-desk intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_11_i-am-trying-to-play-a-dvd-or-vhs-tape-in-the-classroom-and-the-movie-is-not-showing-on-video-projector-screen\" style=\"text-decoration: none; color: #444 !important;\">\tI am trying to play a DVD or VHS tape in the classroom, and the movie is not showing on video projector screen.\t<\/a>\t<\/div>\t<div id=\"collapse_11_i-am-trying-to-play-a-dvd-or-vhs-tape-in-the-classroom-and-the-movie-is-not-showing-on-video-projector-screen\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\t<strong>Answer:<\/strong>\u00a0\u00a0Press VIDEO button on projector control panel on wall.\u00a0\u00a0Make sure it states \"Video\" or \"Video 1\" on corner input label on projector screen right after switching to correct input.\u00a0\u00a0It is possible that it needs to be pressed more than once to cycle through other available video inputs, such as \"Video 2 \" or \"HDMI\".\t\t<\/div>\t<\/div><\/div><div class=\"intense panel media-help-desk intense mix \">\t<div class=\"intense panel-heading\" style=\"background-color: #ffffff;color: #444 !important;\">\t<i class='intense icon-minus-sign-alt icon-1x collapse-icon hide' style=''><\/i><i class='intense icon-plus-sign-alt icon-1x expand-icon ' style=''><\/i>\t<a class=\"intense panel-title accordion-toggle\" data-parent=\"#accordion-0\" href=\"#collapse_12_the-computer-monitor-is-showing-computer-image-but-video-projector-is-showing-a-blue-screen\" style=\"text-decoration: none; color: #444 !important;\">\tThe computer monitor is showing computer image, but video projector is showing a blue screen.\t<\/a>\t<\/div>\t<div id=\"collapse_12_the-computer-monitor-is-showing-computer-image-but-video-projector-is-showing-a-blue-screen\" class=\"intense panel-collapse collapse 0\" style=\"border-bottom:1px solid #a3a3a3;background-color: #ffffff;color: #444 !important;\";\">\t\t<div class=\"intense panel-body\">\t\tPress COMP button on projector control panel on wall. Make sure it states \"Computer\" or \"Computer 1\" on corner input label on projector screen right after switching to correct input. It is possible that it needs to be pressed more than once to cycle through the inputs.\t\t<\/div>\t<\/div><\/div><\/div><\/div><\/div><script> jQuery(function($){ $(document).ready(function() {  $('[id^=\"faq_list_490373547-accord\"]').mixitup({   effects: ['fade'],   easing: 'smooth'  }); $('.mix').css('visibility', 'visible'); });}); <\/script><style type='text\/css'> #faq_list_490373547 {  overflow: hidden; } #faq_list_490373547 .mix {  width: 100%;  opacity: 0;  display: none; } #faq_list_490373547 h3, #faq_list_490373547 h1 {  line-height: normal !important; } #faq_list_490373547 div.mix {  vertical-align: top; }<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-59","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/pages\/59","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":1,"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/pages\/59\/revisions"}],"predecessor-version":[{"id":60,"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/pages\/59\/revisions\/60"}],"wp:attachment":[{"href":"https:\/\/mccdemosite1.devsiteurl.com\/media-services\/wp-json\/wp\/v2\/media?parent=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}